PWL Credit Policy

Credit Policy

Credit Policy
TO ENABLE US TO ISSUE A CREDIT, WE NEED YOUR CO-OPERATION WITH THE FOLLOWING POINTS: RETURNS FOR CREDIT Stock being returned for credit, that was ordered in error, must be returned within 6 weeks of purchase. Credit advice slips must be filled in clearly and accurately quoting invoice number, prices, PDE codes, quantities and reason for return. All products must be packaged into cardboard cartons for return to PWL. Any items for return such as coolie bags, plastic bags & envelopes must also be packaged into these cardboard cartons. The cartons must be closed & labelled. Couriers will not accept open or unlabeled cartons or any loose items. Retail price labels must be removed from products. Leaking goods must be sealed so other products are not damaged. Credit notes must NOT be sellotaped to returned products, nor rubber bands used to affix credit notes to boxed products, as this can cause damage to the packaging. If a package or letter is being sent to another pharmacy via PWL, please phone us first so that we can process it immediately as Credits are not processed every day. Refrigerated items returned for credit must be packaged in a plastic bag and placed in a foil bag with a *frozen* coolie for return via courier. A phone call MUST be made to advise PWL of its return, so that the item may be dealt with immediately on arrival. Please DO NOT return the refrigerated item over a weekend or overnight. Special foods are not returnable. *NB. Failure to follow these guidelines may result in a credit being denied.* EXCESS STOCK Excess stock will only be accepted for a credit if: It has a minimum of 4 months to expiry. It can be on-sold quickly or arrangements are able to be made to return it to the supplier if necessary. It is not a discontinued line or impending delisting. It was originally purchased from PWL. NB: All excess stock will incur a 10% restocking fee.

TO ENABLE US TO ISSUE A CREDIT, WE NEED YOUR CO-OPERATION WITH THE FOLLOWING POINTS:

RETURNS FOR CREDIT

Stock being returned for credit, that was ordered in error, must be returned within 6 weeks of purchase.
Credit advice slips must be filled in clearly and accurately quoting invoice number, prices, PDE codes, quantities and reason for return.
All products must be packaged into cardboard cartons for return to PWL.
Any items for return such as coolie bags, plastic bags & envelopes must also be packaged into these cardboard cartons. The cartons must be closed & labelled.
Couriers will not accept open or unlabeled cartons or any loose items.
Retail price labels must be removed from products.
Leaking goods must be sealed so other products are not damaged.
Credit notes must NOT be sellotaped to returned products, nor rubber bands used to affix credit notes to boxed products, as this can cause damage to the packaging.
If a package or letter is being sent to another pharmacy via PWL, please phone us first so that we can process it immediately as Credits are not processed every day.
Refrigerated items returned for credit must be packaged in a plastic bag and placed in a foil bag with a frozen coolie for return via courier.
- A phone call MUST be made to advise PWL of its return, so that the item may be dealt with immediately on arrival.
- Please DO NOT return the refrigerated item over a weekend or overnight.
Special foods are not returnable.

NB. Failure to follow these guidelines may result in a credit being denied.

EXCESS STOCK

Excess stock will only be accepted for a credit if:

It has a minimum of 4 months to expiry.
It can be on-sold quickly or arrangements are able to be made to return it to the supplier if necessary.
It is not a discontinued line or impending delisting.
It was originally purchased from PWL.

NB: All excess stock will incur a 10% restocking fee.